As we discussed in the previous episode of the show, the technology we use in the wealth management industry has had a great influence on how financial advisors serve their clients. Yet one area that still needs a lot of work is the client experience that financial advisors offer.
In this episode of The Modern Financial Advisor Podcast, John Prendergast, CEO of Blueleaf joined me to explore what financial advisors and wealth management firms can learn from startups to create great client experiences for the 2020s and beyond.
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Resources Related to this Episode:
Client experience matters. Managing assets and providing solid financial advice is important too, of course, but in today's world your clients primary interaction with your firm is often on their phone or some other screen. Below are a few resources that highlight how individual advisors and firms can improve the quality of the client experience they offer:
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